All jobs have been reprocessed successfully, and everything is now back to normal again. Thanks again for your patience during this unexpected outage!
Posted Jul 29, 2025 - 01:26 UTC
Monitoring
Things are returning to normal in general, though we're still seeing some performance issues, and we have a significant backlog of jobs to reprocess following the outage. We're continuing to work on this side to return things to normal, and will update when everything is fully functional again. We appreciate your patience!
Posted Jul 28, 2025 - 22:47 UTC
Update
The application is now up again, however some functionality is still not available, such as bank feeds. We're continuing to investigate and apply fixes.
Posted Jul 28, 2025 - 22:30 UTC
Update
Our upstream providers are applying fixes on their side of things, and though we're seeing some improvement, the overall application still remains down. Will update again soon.
Posted Jul 28, 2025 - 22:08 UTC
Identified
We've identified that the issue exists with the networking layer at our upstream provider. We're in touch with them to get the issue fixed, and will update here as soon as we know more.
Posted Jul 28, 2025 - 21:50 UTC
Investigating
PocketSmith is currently experiencing an unexpected outage. We're investigating, and will provide updates as soon as we know more.
Posted Jul 28, 2025 - 21:44 UTC
This incident affected: Web, Mobile and API, and Feeds.