PocketSmith Status

All Systems Operational

Application Operational

API Operational

Bank Feeds Operational

Website Operational

Learn Center Operational

Email Operational

App Email Operational

Support Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

Partial outage of bank feed service

Resolved - There have been no bank feed API errors for over an hour now, and all bank feeds are back to normal, however we'll continue to monitor everything. Please get in touch with us if you notice anything out of the ordinary.

Our provider will be providing us a root cause analysis for the issue, and we'll share it here when we're able. Apologies again for the inconvenience caused by this outage.
Oct 10, 22:56 UTC

Update - We're still seeing bursts of errors come through from the bank feed service, and the bank feed provider is on the case for complete resolution. Bank feeds will generally be operational, however there are still glitches, so bank feeds still have degraded performance. We're sorry for the extended issue!
Oct 10, 21:32 UTC

Monitoring - Our bank feed provider has informed us that they've resolved the problem, and we've confirmed that error message rates have returned to normal. We'll continue to monitor that everything has returned to normal, and will post an update here once confirmed. Thanks for your patience with this issue, we'll confirm soon!
Oct 10, 20:26 UTC

Update - Our bank feed provider is continuing to investigate the problem. More updates here when we hear more from them.

Rest assured, your bank feeds are still intact, even if they look to have disappeared from the Account Summary. We're very sorry about the inconvenience this is causing!
Oct 10, 19:48 UTC

Investigating - We've started seeing a high number of errors for API calls to our bank feed service provider. This means you may find that your bank feeds do not finish syncing, and could disappear from the Account Summary page. We've alerted our provider to this issue, and they're currently investigating.

Note that this is only temporary, and you will not need to attempt to re-add your bank feeds.

We're very sorry for the inconvenience, we'll post updates here as we find out more.
Oct 10, 19:25 UTC

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.