PocketSmith Status

All Systems Operational

Application Operational

API Operational

Bank Feeds Operational

Website Operational

Learn Center Operational

Email Operational

App Email Operational

Support Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2018

No incidents reported today.

Jun 21, 2018

Unexpected marketing website outage

Resolved - Our hosting provider has restored access and our www.pocketsmith.com website is back up.
Jun 21, 07:36 UTC

Investigating - The upstream provider that hosts our marketing website (www.pocketsmith.com) is currently experiencing an unexpected outage. This doesn't impact PocketSmith itself; the web and mobile apps are fully available 👍.

While they work on a resolution, we're redirecting traffic on to the PocketSmith web app directly.
Jun 21, 04:38 UTC

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

Planned application downtime for maintenance, all services affected

Completed - We've successfully completed our system maintenance. A huge thanks for your patience and apologies for the disruption 👍
Jun 18, 16:29 UTC

Update - Our database maintenance is taking a little longer than expected. We're going to extend our maintenance window by 30 minutes, so we expect to be back by 4:30pm UTC. Sorry about the delay!
Jun 18, 14:48 UTC

Update - All upgrades have completed successfully, and we're now proceeding with database maintenance tasks.
Jun 18, 13:32 UTC

Update - Our new server hardware has been installed and provisioned. We're now running some upgrades to those systems before moving on to some tasks relating to our database.
Jun 18, 13:16 UTC

Update - The maintenance work is proceeding as expected. Our hosting partner is currently installing new server hardware for us.
Jun 18, 12:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:00 UTC

Scheduled - In order to perform server and database maintenance activities, PocketSmith will be offline for up to 4 hours on Monday, 18 June, at 12:00 UTC.

We apologise for the inconvenience this downtime causes. We will be posting to our status page at https://status.pocketsmith.com throughout the downtime, so please keep an eye on that for updates as they occur. Thanks for your patience!
Jun 7, 03:55 UTC

Jun 17, 2018

No incidents reported.

Jun 16, 2018

Android app is having periodic connection errors

Resolved - We've released an update to the Android app (2.0.3) to address the problem. Thanks for your patience!
Jun 16, 07:24 UTC

Investigating - We're aware of an issue affecting the recent Android 2.0.2 update, whereby users will start to see error screens after approximately after an hour of use. As a workaround, users can sign out of the Android app and sign in again.

The team are working on releasing a fix at the moment.
Jun 16, 05:38 UTC

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.