PocketSmith Status

All Systems Operational

Web Operational

Mobile and API Operational

Feeds Operational

Website Operational

Learn Center Operational

Email Operational

App Email Operational

Support Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

Unexpected outage of Australian CDR feeds

Resolved - Basiq have resolved the outage and affected feeds will now sync successfully on their next attempt.

Thanks for your patience and apologies for the inconvenience.
Nov 29, 23:58 UTC

Identified - We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday.

Affected feeds may show an 'Internal error' in PocketSmith.

Basiq have been alerted and we expect them to respond shortly.

Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.
Nov 29, 22:47 UTC

Nov 28, 2024

Unexpected outage for Australian feeds

Resolved - The outage at Basiq has been resolved, and feeds will now be able to sync successfully.
Nov 28, 23:13 UTC

Identified - We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'.

We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then.

Thanks for your patience while Basiq resolve this outage.
Nov 28, 20:09 UTC

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.