PocketSmith Status

All Systems Operational

Application Operational

API Operational

Bank Feeds Operational

Website Operational

Learn Center Operational

Email Operational

App Email Operational

Support Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

Bank feed syncing is unresponsive

Resolved - We've been monitoring, and are satisfied that bank feed syncing and addition has returned to normal. The data provider reported that this was the result of an update on their side going badly. We've requested more information from them, and will share any information that comes in.

We appreciate your patience while this problem was resolved, and are sorry for the inconvenience. Please get in touch with us if you see anything out of the ordinary with your bank feeds.
Sep 14, 19:36 UTC

Monitoring - We've been informed that this problem has now been resolved, and bank feed refreshing appears to have returned to normal. We're monitoring the situation, and will resolve this incident once we're confident everything is back to normal. We're sorry for the trouble!
Sep 14, 19:06 UTC

Identified - We've found that our bank feed provider is throwing an error when we attempt to start syncing bank feeds. New feeds appear to get stuck syncing, while existing ones are not able to start syncing at all.

The data provider have acknowledged the error, and are working on resolving the issue. We'll post updates as soon as we have more information, apologies for the bank feed downtime.
Sep 14, 15:21 UTC

Investigating - Bank feeds are currently not able to be added or refreshed in PocketSmith. We're investigating now, and will post here when we know more.
Sep 14, 15:00 UTC

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.